Contact AvenQuant

Our team aims to give every client fast, friendly and knowledgeable support. Whether you are new to automated trading or already manage a larger balance, we are ready to answer your questions, explain how a feature works and help you solve a problem, at any hour by email or callback request.

Fill in the form and tell us how we can help. A member of the support team will review your request and reply as soon as possible, usually within one business hour during call centre hours. We want you to get the most from the platform, and we would rather you asked than guessed.

Create Your Free Account

Leave your details and a manager will contact you.

A personal manager will contact you within 24 hours.

By creating an account, you agree to our Privacy Policy and Terms of Use.

Where to find us

Our Australian office is in Sydney. Please write or book a callback before visiting, so that the right person is available to meet you.

Sydney office, Australia

  • AddressLevel 12, 45 Clarence Street, Sydney NSW 2000, Australia
  • Office hoursMon to Fri, 9:00 to 17:30 AET, closed on weekends and public holidays

When and how we answer

Three ways to reach us, and what to expect from each.

Call centre

Open Monday to Friday, 9:00 to 17:30 AET, excluding public holidays. Phone calls are usually answered in under five minutes. If the line is busy, request a callback and we will ring you back.

Email

Write to [email protected] at any time. During call centre hours we usually reply within one business hour. Messages sent overnight or at weekends are answered first thing on the next business day.

Your personal manager

Once you have registered, your manager is your first contact. Managers can be reached around the clock by email or a callback request, which is why we suggest you keep the number and address they give you on your first call.

Who looks after your request

Requests go to the Client Support and Compliance team. Here is what they can help with, so you can tell us the right thing first time.

Your account

  • Registration, sign-in and two-factor set-up
  • Identity verification and updating your details
  • Locked accounts and suspicious activity

Deposits and withdrawals

  • Choosing a payment method and checking its timing
  • Withdrawal requests that are taking longer than expected
  • Questions about fees shown before a transaction

Using the platform

  • Setting up, pausing and changing a strategy
  • Connecting an exchange with limited API permissions
  • Understanding what the dashboard is showing you

Complaints and compliance